Return & Exchange

You can return your purchased, unworn and undamaged items after a cancellation period of 30 days after receipt of the goods without giving a reason. You have to pay for the costs of the return yourself. You can choose which shipping service provider you use for this.

If something was wrong with the order or an item is defective, this counts as a complaint and the return is of course free of charge. In any case, you can contact us via the email address or Instagram, we will then discuss further processing.

Returns to:

First Skate Shop
QUARTER Distribution Ltd
Warehouse & Production
Pushkin Street 17
DE-15562 Ruedersdorf b. Berlin

info@firstskateshop.com

Why do I have to pay for the return myself?

As a consumer, you should consider that paying for returns yourself can make you more informed about your purchasing decisions. It can motivate you to think more carefully about whether you really need the product, whether it fits and whether it meets your needs before you order it. Ordering only what you really need and making sure to keep it when it arrives can help avoid unnecessary returns and therefore reduce environmental damage.